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Prof. Dr. Sven Reinecke in einer Weiterbildung

Custom Executive Programs

Executive education programs aligned with your business goals.

For the past 15 years, Customized Executive Education has developed executive education programs in marketing, sales, communication, and leadership. We teach the latest findings and methods tailored to the specific needs of your employees and managers. Companies use the programs to build up essential professional competencies in their teams. Top management receives inspiration and impulses for entrepreneurial change.

Benefit

Individual executive education for companies

  • As the leading German-speaking university, we teach the latest marketing knowledge with a high degree of practical relevance.
  • The executive education programs are tailor-made, practical and application-oriented.
  • We teach knowledge relevant to the concrete tasks and goals of the employees.
  • The training programs are interactive, varied and practicioner-oriented (input lectures, case-based learning, small group work, workshop sessions, panel for managers).
  • The teams work on real, company-specific tasks and can openly discuss internal issues.

➜ Customized Executive Education educate your organization in a more cost-efficient, time-effective and application-oriented manner.

Procedure

Your executive education goal is the starting point of our cooperation.

We listen and ask. We then work with you to develop training programmes that are tailored to your challenges and goals.

Core Topics

We specialise in the important marketing topics

Branding & Communication
Take your organization’s brand management to the next level with us so that your brand generates sustainable value.

Branding & Communication

Take your organization’s brand management to the next level with us so that your brand generates sustainable value.

Brands differ from commodities through the additional benefits perceived by customers. They thus reduce the interchangeability of one’s services, the price pressure of customers and create long-term value for one’s own company. However, brands do not “happen.” They have to be created and maintained. They must be agile and, at the same time stable, react to current trends, but still be a rock for customers. At the same time, megatrends change the game’s basic rules in the long term and, in some cases, barely noticeably.

An essential prerequisite for the success of a brand lies in customers’ perceptions. Strategic communication ensures that opinions, attitudes, expectations, and behaviors are influenced according to specific objectives.

Relevant subject areas:

  • Brand positioning
  • Brand value
  • Identity, image, and purpose
  • Brand portfolio management
  • Brand architectures and synergies
  • Brand experiences and storytelling
Customer Centricity & Experience
Align your organization with the customer with us. Create new customer benefits that differentiate you from the competition.

Customer Centricity & Experience

Align your organization with the customer with us. Create new customer benefits that differentiate you from the competition.

The customer is at the heart of every successful company. Customer Centricity arises when the company doesn’t put itself, its structures, and its processes at the center of its strategy but rather focuses on its customers. Successful Customer Centricity can be achieved in very different ways: Starbucks, for example, deliberately makes ordering coffee easy for its customers through an app. Patagonia creates Customer Centricity with the help of unconditional transparency. Swiss offers better service than its competitors. YouTube personalizes product experiences for billions of customers. Every industry, every category, and company needs to explore what Customer Centricity means to them.

Relevant subject areas:

  • Customer experience
  • Customer journey thinking & mapping
  • Value selling and value-based pricing
  • Moments of truth
  • Storytelling
Digital Marketing & Artificial Intelligence
Work with us to ensure your organization effectively uses new digital marketing tools and channels.

Digital Marketing & Artificial Intelligence

Work with us to ensure your organization effectively uses new digital marketing tools and channels.

Digital marketing now influences all facets of marketing. For marketers, digital marketing offers many challenges: For example, digital marketing is often newer, more complex, more complicated, and more expensive than traditional marketing. Online, fewer customer senses are accessible, and established offline strategies cannot be transferred. Online customer expectations also increase: While customers are happy to wait in a crowded store, more than half of customers abandon brand interactions online if a web page does not load within 0.5 seconds. Furthermore, the Internet offers users new opportunities for interactive communication: Think Spotify Premium, YouTube Premium and ad blockers, and social media.

Relevant subject areas:

  • Online marketing & social media
  • eCommerce
  • Artificial intelligence & machine learning
  • Marketing automation
  • Programmatic advertising
  • Voice branding
  • Chatbots
  • Virtual & augmented reality
Marketing Management and Leadership
Join us to ensure that your organization is consistently guided through the VUCA world.

Marketing Management and Leadership

Join us to ensure that your organization is consistently guided through the VUCA world.

Markets today are VUCA (volatile, uncertain, complex, and ambiguous). They are constantly changing and harbor risks and opportunities. Business models and entire industries are disrupted. This requires continuous vigilance. The market strategy of one’s company must be continuously reviewed and, if necessary, quickly adapted. All of this requires the right mindset and the right individual competencies and tools to react to changes swiftly:

Relevant topics:

  • Trend analysis
  • Market & customer insights
  • Market and customer segmentation
  • Business model innovation and its monetization
  • Value proposition development
Excellence in Sales, Key Account Management, and B2B Marketing
Develop your sales and key account teams so that your sales organization is more professional, motivated, and structured to achieve better results.

Excellence in Sales, Key Account Management, and B2B Marketing

Develop your sales and key account teams so that your sales organization is more professional, motivated, and structured to achieve better results.

Key accounts are vital to a company’s sustainable, long-term growth and require a significant commitment of time and resources. Sales staff must develop a clear strategy and structure to manage and grow key accounts. The St.Gallen Key Account Management concept promotes collaboration with key customers and comprises the six S’s (Screening, Strategy, Solutions, Skills, Structures, Scorecard). As a field-tested framework model, it offers the opportunity to actively design, introduce and optimize a systematic KAM approach in one’s own company.

B2B marketing is fundamentally different from B2C marketing. On the one hand, customers have to be segmented according to different criteria. For another, each customer is much more complex: For example, sales must be made to purchasing committees, consisting of several people and functions. Here, many personalities, functions, and hierarchy levels must be considered.

Relevant subject areas:

  • Sales excellence
  • Key account management
  • B2B marketing
Pricing & Product Management
Train your organization in strategic price and product management to exploit your full potential.

Pricing & Product Management

Train your organization in strategic price and product management to exploit your full potential.

Pricing is a central element of marketing. Pricing plays a special role in the marketing mix (product, price, place, promotion): it is the customer’s worth attributed to the product, promotion, and distribution. Prices should not result from the market. Prices must be actively managed. Managing the price image and the price confidence in a product or service is critical. It is, therefore, important not to delegate pricing to sales. Pricing is of both strategical and operational importance.

Product management guides how companies can design their services to be uniquely positioned in the market and meet the demands of the desired customer groups. How can corporate services be systematically configured, communicated, and commercialized? It also addresses the central question of how product management in companies should be successfully organized in the long term.

Relevant subject areas:

  • Dynamic pricing
  • Value pricing
  • Behavioral pricing
  • Performance systems
  • The role of the product manager
  • Product life cycle management

Personal Consultation

Dr. Katja Feige
Leiterin Custom Executive Programs
Phone: +41 71 224 28 45
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140+
Customer-specific executive education programs conducted
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120+
Satisfied customers in more than 36 industries
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10000+
Participants in customer-specific training programs

References

  • We have been working with the University of St. Gallen for more than 10 years. The HSG is an important partner for us in the field of marketing. This ensures that we are always up to date with the latest marketing trends.
    Bühler AG
    Anton Holenstein, Chief Strategy Officer
  • Success comes when competence and the right moment come together. We have therefore placed the topic of "competence in marketing" at the top of the agenda and founded the Geberit Marketing Academy internally. In cooperation with the HSG, we have reached every employee and made them fit for our "Geberit Modern Marketing Strategy". This means we are ready for the right moment every day.
    Geberit International AG
    Florian Maurer, Head of Training
  • What will marketing of the future look like and what does that mean for us as a company? Since 2015, we have been addressing this question together with the Institute for Marketing at the HSG through a comprehensive program for our marketers.
    B. Braun SE
    Robert Weber, Vice President Marketing & Sales Transformation
  • "The St.Gallen KAM concept has brought our strategic work with our key accounts to a new level. We are convinced of the practical relevance of the training. The developed key account plans are now among the most important working tools in our key account management."
    Vincorion
    Martin Eisenschmid, Director Business Development (Deputy Vice President BD&S)
  • "Through the Value-Based Marketing Training of the University of St. Gallen, we have realigned our marketing approach in defined projects from "technology-centric" to "customer-centric". We are enthusiastic about the balance between knowledge transfer, stimulation of potential and support in practice-oriented implementation by the trainer team, led by Peter Mathias Fischer. Our teams benefit from the common customer focus in their daily collaboration and the sales team receives relevant support for the next customer meeting."
    Biotronik
    Dr. Thomas Kraft, Chief Sales Officer
Logo Vincorion
Key Account Management at VINCORION
Logo BIOTRONIK
Value-Based Marketing at BIOTRONIK

In recent years, we have had the pleasure of working with the following companies, among others: