deen
Sven Reinecke bei einer Weiterbildung

Intensive Seminar Sales Process Optimization

- Your Executive Education at HSG

Design effective processes and optimally support the buying process

Design and support effective processes to lead customers to purchase, and learn how to align internal company processes with sales. In the intensive three-day seminar Sales Process Optimization you will acquire the latest knowledge and developments to aid in the efficient and effective design of your sales processes.

Upon successful participation, you will receive a certificate from the University of St.Gallen which can be credited towards the CAS Sales Management.

Benefit from the latest knowledge and developments in sales, and professionalize your sales management. The Institute for Marketing and Customer Insight offers a portfolio of intensive seminars focusing on B2C and B2B sales. The intensive seminars are creditable towards the 18-day course leading to a Certificate of Advanced Studies, the HSG Intensive Studies CAS Sales Management.

Overview

Facts

Graduation: Seminar Certificate
Program Language: German
Start date: 17 November 2026
Duration: 3 days
Location: Weiterbildungzentrum Holzweid, St. Gallen
Investment: CHF 3900
Porträt Dr. Meriton Ceka

Personal consultation

Dr. Meriton Ceka
Tutor

Course Goals

Almost all high performing companies have established a formal sales process. We will show you how to significantly increase sales performance in your company through efficient management of sales processes.

  • Master increasing customer requirements through value-based management and customer prioritisation
  • Find out how the role of key account management can be optimised in digital times.
  • Empower yourself and your employees to determine and implement the optimum price for your products and services in a strategic and market-orientated manner

Details

Customer processes are becoming longer and more phased, are shifting or are being aborted. To lead your customers to a purchase, it is essential to effectively coordinate these customer processes and align the sales processes accordingly. In this intensive seminar, you will learn and test effective instruments for managing your sales processes.

The seminar “Sales Process Optimizaton” addresses experienced executives and high potentials from sales and customer management of all industries. It is an executive program for sales managers who are passionate about their profession and want to further expand their knowledge and skills through an additional qualification. An academic degree is not required.

The intensive seminar takes place from Tuesday to Thursday, with a social event on Wednesday evening. Upon request, we will be happy to send you a module plan from the current cohort.

A transfer paper reinforces the implementation of your insights to your company. For this purpose, you will submit an individual learning transfer in written form after completing the module (approx. ten pages, grading will take place). Here you will apply the concepts and methods you have learned to challenges in your company, and you will receive individual feedback.

Extension option to CAS up to the diploma degree. You can count the intensive seminar “Value-oriented Control and Key Account Management in Sales” towards the CAS Sales Management. Optionally, you can expand this with the CAS Marketing Management and a diploma thesis to the executive diploma DAS Sales Executive HSG with a total of 30 ECTS credits.

Admission is at the discretion of the head of studies. We will pay attention to your professional and educational background. An academic university or technical college degree is not required.

Since our intensive courses are often booked up early, we recommend that you contact the seminar management as soon as possible. A reservation is an ideal way to secure a place without obligation and make organizational arrangements in the meantime.

The total participation fee amounts to CHF 3900 for 3 study days, including learning transfer. All learning materials, books, lunch and refreshments during breaks are covered. Not included are the costs for arrival and departure, accommodation, dinner and joint evening events.

Lecturers

Porträt Prof. Dr. Marcus Schögel
Prof. Dr.
Marcus Schögel
Associate Professor at the Institute for Marketing and Customer Insight at the University of St.Gallen
Porträt Dirk Zupancic
Prof. Dr.
Dirk Zupancic
Managing Director and Founder at DZP Prof. Dr. Dirk Zupancic Projects GmbH
Porträt Prof. Dr. Sven Reinecke
Prof. Dr.
Sven Reinecke
Director Institute for Marketing and Customer Insight at the University St.Gallen
Porträt Michael Weibel
Dr.
Michael Weibel
Managing Director at the Center for Industrial Marketing AG
  • Porträt Prof. Dr. Marcus Schögel
    Prof. Dr.
    Marcus Schögel
    Associate Professor at the Institute for Marketing and Customer Insight at the University of St.Gallen
  • Porträt Dirk Zupancic
    Prof. Dr.
    Dirk Zupancic
    Managing Director and Founder at DZP Prof. Dr. Dirk Zupancic Projects GmbH
  • Porträt Prof. Dr. Sven Reinecke
    Prof. Dr.
    Sven Reinecke
    Director Institute for Marketing and Customer Insight at the University St.Gallen
  • Porträt Michael Weibel
    Dr.
    Michael Weibel
    Managing Director at the Center for Industrial Marketing AG

Executive Education at the IMC

Decisive for our success in executive education at the Institute for Marketing and Customer Insight (IMC) at the University of St.Gallen (HSG) are the holistic view of problems, orientation towards the reality of the markets, relevance of the content, competent lecturers, intensive interaction with the participants and new approaches for an efficient transfer of learning into practice.

The courses are modular and offer different seminars that can be booked individually. The individual seminars attended can also be credited towards a certificate (CAS) or diploma (DAS) at a later date. You will receive an officially recognised certificate from the University of St.Gallen for all further education courses attended. Our lecturers are from the University of St.Gallen and other renowned international business schools as well as personalities with proven practical experience. The HSG is known worldwide for its pioneering research and unique practical orientation.

Overview Executive Education