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Swiss Consumer Studies

The Swiss Consumer Studies are representative studies on the consumer behavior of the Swiss population.

The findings of the studies are of interest to domestic and foreign companies and the general public. In addition, the findings form the basis for research projects at the Institute for Marketing and Customer Insights and at partner institutions.

Access to selected insights from the studies is free of charge. The complete study reports can be purchased here on the university’s homepage under “Order the complete reports”. These will be sent to you as a PDF. The proceeds from the sale of the study will be used to promote basic research in the field of digital consumer behavior and to fund future empirical studies by the chair of Prof. Dr. Reto Hofstetter. Further information on ordering can be found on the order pages of the corresponding studies.
If you are interested in joint projects, please contact Mr. Felix Schakols.
Current information about the Institute of Marketing and Customer Insights and Swiss Consumer Studies can also be found on our LinkedIn page. Between 2018 and 2024, Swiss Consumer Studies was affiliated with Prof. Dr. Reto Hofstetter’s chair at the University of Lucerne.

The authors would like to thank you for your trust.


The AI Marketing Executive Pulse 2025 is the first edition of a new series of studies (N = 325) that examines Swiss marketing executives’ understanding, handling and use of artificial intelligence (AI). This makes the study not only a data-based indicator, but also a direct reflection of the pulse of executives and everyday management in marketing.

Insights on the study: One-Pager (freely available) in German and English

Language of the study: German

Complete AI Marketing Executive Pulse 2025:

These and numerous other insights can be found in the detailed study report of the AI Marketing Executive Pulse 2025 (over 50 pages).
The results presented in the report offer in-depth insights into how Swiss marketing executives deal with artificial intelligence (AI). Key issues relating to usage, knowledge, acceptance and investment are examined in detail. The study also highlights adoption patterns for AI innovations and illustrates differences depending on company size.

Order the complete AI Marketing Executive Pulse 2025


As technological development progresses, smart products are becoming more and more integrated into the lives of Swiss people, with the use of smart products increasing steadily since 2020. The Smart Products Report 2025 is the third edition of the representative study on the use and consumer perception of smart products and AI in Switzerland. The report is based on an online survey in which 1,062 participants in three language regions of Switzerland were interviewed.

Insights on the study: Insights (freely available)

Language of the study: English

Complete Smart Products Report 2025:

The comprehensive report gives you detailed insights into the use and perception of smart products and AI in Switzerland. 85% of Swiss people already use smart products – an increase of 17% compared to 2022. The most used products include smart TVs, smartwatches, robot vacuum cleaners, smart headphones and smart speakers. For the first time, the study also includes findings on AI chatbots such as ChatGPT, thus expanding the product categories of household, entertainment, health and sports, home automation and mobility.

Order the complete Smart Products Report 2025


The Smart Products Report 2022 is the second edition of the representative study on the use and consumer perception of smart products in Switzerland. The report is based on an online survey of 1,007 participants in the three language regions of Switzerland.

Insights on the study: Insights (freely available)

Complete Smart Products Report 2022:

The comprehensive report gives you detailed insights into the use and perception of smart products among the Swiss. Already 73% of Swiss people state that they use smart products at least occasionally. The most frequently used products include watches, smart TVs and robot vacuum cleaners.

Order the complete Smart Products Report 2022


The Smart Products Report is the first representative study on the use and consumer perception of smart products in Switzerland. The report is based on an online survey conducted among 1,004 participants.

Insights on the study: Insights (freely available) & Video Smart Products Report

Complete Smart Products Report 2020:

The comprehensive report gives you detailed insights into the use and perception of smart products among the Swiss. 72% of Swiss people already own smart products, with smart TVs and smartwatches among the most popular products.

Order the complete Smart Products Report 2020


The Swiss Insurance Monitor 2024 is the fourth edition of the representative study for Switzerland (N=1,009) on the general perception of insurance and consumer attitudes towards the Swiss insurance landscape. The results provide a comprehensive insight into the Swiss insurance market and its ongoing digitalization. Selected findings from the study can be viewed via the one-pager.

Insights on the study: Insights (freely available)

 

Complete Swiss Insurance Monitor 2024

The full 82-page study report provides you with comprehensive insights into the customer journey of insurance customers, the perception of new technologies (e.g. AI), perspectives on customer advisors and premium increases.

Order the complete Swiss Insurance Monitor 2024 (German)


The Swiss Insurance Monitor 2023 is the third edition of the representative study for Switzerland (N=1,026) on the general perception of insurance and consumer attitudes towards the Swiss insurance landscape. The results provide a comprehensive insight into the Swiss insurance market and its ongoing digitalization. Selected findings from the study can be viewed via the Selected Insights.

Insights on the study: Insights (freely available)

 

Complete Swiss Insurance Monitor 2023

The full study report contains almost 80 pages of comprehensive insights into the customer journey of insurance customers, the perception of new technologies (e.g. AI), perspectives on sustainability and customer advisors.

Order the complete Swiss Insurance Monitor 2023 (German)


The Swiss Insurance Monitor 2022 is the second edition of the representative study for Switzerland (N=1,032) on the general perception of insurance and consumer attitudes towards the Swiss insurance landscape. The results provide a comprehensive insight into the Swiss insurance market and its ongoing digitalization. Selected findings from the study can be viewed via the Selected Insights.

Insights on the study: Insights (freely available)

Complete Swiss Insurance Monitor 2022

The full 100-page study report provides you with comprehensive insights into the customer journey of insurance customers, the preferences and expectations of insurance customers and analyses of selected customer needs.

Order the complete Swiss Insurance Monitor 2022 (German)


The Swiss Insurance Monitor 2021 is a representative study for Switzerland (N=1,035) on the general perception of insurance and attitudes towards the Swiss insurance landscape. The results provide a comprehensive insight into the Swiss insurance market. Selected findings from the study can be viewed via Insights.

Insights on the study: Insights (freely available)

Complete Swiss Insurance Monitor 2021

The full study report contains over 60 pages of comprehensive insights into the information-seeking behavior of consumers in the insurance context, consumers’ decision criteria when choosing insurance, communication channel preferences for various insurance matters and voluntary data sharing by Swiss people with insurance companies.

Order the complete Swiss Insurance Monitor 2021 (German)


The Swiss Mobility Monitor 2024 is the third edition of a representative study (N = 1,037) that examines the mobility behavior of the population living in Switzerland and their perception of mobility innovations. This year’s edition focuses in particular on the price of new mobility (keywords: autonomous mobility, sustainability, price acceptance)

The Swiss Mobility Monitor 2024 is based on an online survey conducted by YouGov in the three language regions of Switzerland. The Selected Insights contain selected findings from the study.

Insights on the study: Selected Insights or one-pager (freely available)

Complete Swiss Mobility Monitor 2024

These and numerous other insights can be found in the detailed study report of the Swiss Mobility Monitor 2024 (70 pages). The results presented in the report provide insights into the adoption of mobility innovations, among other things. Detailed results are presented on the innovations of electromobility, the sharing economy, the car subscription model, multimodality, digital mobility purchasing, autonomous mobility, connected mobility and digital vehicle services. Furthermore, several dimensions behind the topics of autonomous mobility, sustainability and price acceptance are highlighted.

Order the complete Swiss Mobility Monitor 2024 (German)


The second edition of the “Swiss Mobility Monitor” (N = 1,052) shows how the population living in Switzerland moves around and how behavior has changed compared to the previous year. A particular focus is placed on generation-specific mobility preferences and the spread of new forms of mobility. The Swiss Mobility Monitor 2023 is based on an online survey conducted by LINK in the three language regions of Switzerland. Selected insights from the study can be found in the Selected Insights.

Insights on the study: Insights (freely available)

Complete Swiss Mobility Monitor 2023

The full study report contains almost 70 pages of comprehensive insights into the mobility needs and motives of the population living in Switzerland. In addition, conclusions can be drawn about the psychological needs of consumers, which can favor or hinder the adoption of mobility innovations.

Order the complete Swiss Mobility Monitor 2023 (German)


The Swiss Mobility Monitor 2022 is the first representative study for Switzerland (N = 1,047) and is based on an online survey conducted by LINK in the three language regions of Switzerland. The Selected Insights contain selected findings from the study.

Insights on the study: Selected Insights or one-pager (freely available)

Complete Swiss Mobility Monitor 2022

The full 70-page study report provides comprehensive insights into questions relating to the mobility needs and motives of the population living in Switzerland. In addition, conclusions can be drawn about the psychological needs of consumers, which can favor or hinder the adoption of mobility innovations.

Order the complete Swiss Mobility Monitor 2022 (German)


The Swiss Health Monitor 2022 is a representative study for Switzerland (N = 1,028) and is based on an online survey conducted by LINK in the three language regions of Switzerland. The Selected Insights contain selected findings from the study.

Insights on the study: Insights (freely available)

Complete Swiss Health Monitor 2022

The full study report contains over 40 pages of comprehensive insights into the wishes and needs as well as the satisfaction of the population living in Switzerland with healthcare. The results also provide a comprehensive insight into the Swiss healthcare industry and its ongoing digitalization.

Order the complete Swiss Health Monitor 2022


The Swiss Augmented Reality Barometer 2021 is the first Switzerland-wide representative study (N = 1,014) on the use of augmented reality (AR) applications and consumer attitudes towards these applications. The results provide an initial insight into the relevance of AR applications for the Swiss market. Selected findings from the study can be viewed via Insights.

Insights on the study: Insights (freely available)

Complete Swiss Augmented Reality Barometer 2021

The full study report contains over 60 pages of comprehensive insights into questions about the current and future use of AR applications, brand perception and companies from which the Swiss population would like to see AR applications. In addition, the first edition of the Swiss Augmented Reality Barometer contains two special sections: one on attitudes and usage intentions towards selected application scenarios and the other on virtual product presentation in augmented reality. The study report takes the perspective of both users and non-users of AR applications.

Order the complete Swiss Augmented Reality Barometer 2021 (German)


The Swiss Influencer Marketing Report 2020 is the first study to examine the relationship triangle between Swiss marketers, influencers and millennials (aged 13-30). A selection of key findings from the study can be found in the Key Insights.

Insights on the study: Top 7 Key Insights (freely available) & Video Influencer Report 2020 & Webinar on Influencer Marketing

Vollständiger Swiss Complete Swiss Influencer Marketing Report 2020:

The detailed report summarizes the results of three surveys with a total of 1,349 respondents on over 70 pages. The study provides in-depth insights into the topic of influencers and influencer marketing. The report provides answers to the following questions: Which are the most popular influencers among millennials? How should collaborations with influencers be structured? What do influencers earn?

Order the complete Swiss Influencer Marketing Report 2020 (German)


The Voice First Barometer 2021 is the fourth representative study for Switzerland (N = 1,101) on the use of voice assistants/voice functions and is based on an online survey conducted by LINK in the three language regions of Switzerland. Selected insights from the study can be found in the Selected Insights.

Insights on the study: Insights (freely available)

Complete Voice Barometer Schweiz 2021

The full 52-page study report provides comprehensive insights into questions about the use of voice assistants/voice functions on various devices (e.g. smartphone, smart speaker or TV). In addition, questions on motives for use and barriers to use are answered. It also looks at the use of voice assistants in the purchasing process and the importance of voice functions for brands.

Order the complete Voice Barometer Switzerland 2021 (German)


The Voice Barometer Switzerland 2020 is the second follow-up survey of the annual representative study to record and monitor the spread of voice user interfaces (VUI) in Switzerland and the attitudes of the Swiss population towards this technology. For the first time, the 2020 study provides in-depth insights into the comparison of the use of chatbots versus voice assistants. The study also looks for the first time at the perception of Swiss companies that offer voice functions / voice assistants.

Insights on the study: Top 7 Insights (freely available)

Complete Voice Barometer Schweiz 2020:

Detailed insights and comprehensive figures can be found in the complete Voice First Barometer 2020, which contains the results of the survey with a total of 1,019 respondents on over 48 pages. For example, the results show that the use of voice functions / voice assistants has developed differently in 2020 compared to previous years.

Order the complete Voice First Barometer Switzerland 2020 (German)


The Voice Barometer Switzerland 2019 is the first follow-up survey of the annual representative study to record and monitor the spread of voice user interfaces (VUI) in Switzerland and the attitudes of the Swiss population towards this technology. The 2019 study includes new in-depth insights on voice banking and voice branding.

Insights on the study: Top 12 Insights (freely available)

Complete Voice Barometer Schweiz 2019:

Detailed insights and comprehensive figures can be found in the complete Voice Barometer 2019. For example, the results show that 51% of respondents already use voice functions and around a third include voice functions in the purchasing process.

Order the complete Voice Barometer Switzerland 2019 (German)


Voice Barometer Switzerland 2018 is the first representative annual study to record and monitor the spread of voice user interfaces (VUI) in Switzerland and the attitudes of the Swiss population towards these new technologies.

Insights on the study: Top 12 Insights (freely available)

Complete Voice Barometer 2018:

Detailed insights and comprehensive figures can be found in the complete Voice Barometer 2018. For example, voice functions are increasingly being used to call up information or for navigation. 27% of respondents use voice functions in the purchasing process.

Order the complete Voice Barometer Switzerland 2018 (German)