Don‘t try this at home! Get it into your business!
Explore the Customer Experience Navigator – 15 years of expertise in delivering outstanding customer experiences. Our hands-on approach supports you step by step in transforming into a customer-centric enterprise. The guide provides a clear overview of challenges, steps, concepts, and tools for successful Customer Experience Management. This book focuses on hands-on work with customer touchpoints, their successful integration, and Customer Journey Management. No standard templates, but tailored solutions for unique projects. The Navigator takes you to the magical places of your customer-centric transformation. We provide the right push and help you ask the crucial questions – because the answers must be precise. Begin your journey to an enhanced customer experience now!
Feel free to reach out to us with any questions. We have successfully executed projects on this topic with various companies and are happy to assist with any inquiries or personalized implementations.
For those who can’t get enough:
We offer a four-week Online CX Masterclass that delves into the topics in more detail. More information about the training can be found here.
Online delivery approx. 2-3 days from order. Printed version on pre-order with expected delivery within five workdays.
Educator Slides are here in the protected area available. If you are interested, please contact Prof. Dr. Marcus Schögel